Finchley Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Finchley Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing an order for any cleaning service, including one-off visits, recurring arrangements, end-of-tenancy cleans, or specialist tasks. These terms are intended to be fair, clear, and consistent with applicable UK consumer and service law.

In these terms, “we”, “us”, and “our” refer to Finchley Cleaners, and “you” or “the customer” refers to the person who places the booking or receives the service. “Property” means the premises where the work is carried out. “Service” means any cleaning, related labour, or agreed supplementary task provided by us. These conditions apply to all bookings unless we agree otherwise in writing.

We may update these terms from time to time to reflect operational, legal, or commercial changes. The version that applies to your booking is the version in force at the time the booking is confirmed, unless a later change is required by law. Any variation requested by you must be agreed by us in writing to be valid.

Booking Process

All bookings are subject to availability and acceptance by Finchley Cleaners. A request for service does not create a binding contract until we have confirmed the appointment. We may accept bookings in writing, by email, by telephone, or through another agreed method. Once confirmed, the date, time, scope of work, and any special instructions form part of the service agreement.

When placing a booking, you must provide accurate information about the property, access arrangements, parking restrictions, pets, hazards, and the condition of the areas to be cleaned. If the information supplied is incomplete or inaccurate, we may need to amend the price, adjust the service, or reschedule the visit. We rely on your description when allocating staff, equipment, and time. If the property requires work beyond a standard cleaning service by Finchley Cleaners, additional charges may apply.

We may refuse or cancel a booking where the requested service is unsafe, unlawful, impractical, or outside the scope of our operations. For example, we may decline jobs involving biohazards, extensive mould remediation, vermin infestation, severe structural damage, or other conditions requiring specialist contractors. Any quote we provide is based on the information available at the time and may be revised if the actual work differs materially from the original description.

Service Standards and Customer Responsibilities

Our team will use reasonable skill and care in performing the agreed work. However, the outcome may depend on the condition of the property, the materials present, and the time available. Some stains, marks, odours, limescale, ingrained dirt, or wear may not be fully removable. Where relevant, we will use appropriate methods and products, but we do not guarantee restoration to a brand-new condition.

You are responsible for ensuring that the property is reasonably ready for the service to begin. This includes providing access, water, electricity, and any necessary working facilities unless otherwise agreed. You must remove or secure valuables, sensitive documents, fragile items, and personal belongings before the appointment. We accept no responsibility for items not removed or protected by you where loss or damage occurs despite reasonable care.

If you ask us to move furniture, appliances, or other heavy objects, you do so at your own risk unless we have agreed in advance that such work is included. We may refuse to move items that are unsafe, too heavy, or likely to cause damage. The customer should also inform us of any known defects, leaks, loose fittings, unstable surfaces, electrical concerns, or other conditions that may affect safe performance of the Finchley cleaning services.

Payments and Charges

Prices are usually based on the type of service, the estimated duration, the size and condition of the property, and any additional requirements. Any estimate or quotation is provided in good faith but may change if the scope of work changes or if the property requires more time than originally anticipated. Unless stated otherwise, all charges are shown in pounds sterling and may be subject to VAT where applicable.

Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, payment on completion, or invoicing after the service, depending on the type of booking and customer arrangement. If payment is due on completion, it must be made immediately unless we have agreed alternative terms in writing. We may withhold future bookings or suspend service if an invoice remains unpaid.

Where payment is made by bank transfer, card, or another approved method, you must ensure funds are available and the payment is authorised. Any chargeback, failed payment, reversed transfer, or disputed transaction arising without valid reason may be treated as a breach of contract. You are responsible for any bank charges or costs incurred due to unsuccessful payment attempts attributable to you.

Cancellations, Rescheduling, and Access Issues

You may cancel or reschedule a booking by giving reasonable notice. Unless a different arrangement has been agreed for a particular service, cancellations made with insufficient notice may incur a fee to cover administration, staff scheduling, and lost time. If our team arrives at the property and is unable to gain access, or if the service cannot proceed for reasons outside our control, we may charge a call-out fee or part of the booked amount.

We may also cancel or reschedule a booking if circumstances beyond our control prevent performance, including severe weather, staff illness, transport disruption, equipment failure, or safety concerns. Where possible, we will offer an alternative time. We will not be liable for delays or non-performance caused by events outside our reasonable control, provided we act promptly and reasonably in response to the issue.

Repeated cancellations, persistent late changes, inaccurate booking information, or refusal to provide access may result in refusal of future service. If a deposit has been paid and the cancellation falls within the permitted notice period, the deposit may be retained in full or in part where this is reasonable and clearly explained in advance. Any cancellation policy specific to a service will override the general position if stated at the point of booking.

Liability and Limitations

We will exercise reasonable care and skill in carrying out all agreed work. If we cause direct damage to property through proven negligence, we will, at our option, repair the damage, replace the affected item, or pay reasonable compensation, subject to the limitations in these terms. You must notify us of any alleged damage as soon as reasonably possible and provide evidence, such as photographs and a description of the incident.

We are not liable for pre-existing damage, normal wear and tear, hidden defects, or deterioration caused by age, unsuitable materials, or poor maintenance. We are also not responsible for damage arising from items that are unstable, improperly fixed, already faulty, or not suitable for cleaning. In addition, we do not accept responsibility for loss of items left unsecured, unless such loss is caused by our proven negligence.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, our total liability in respect of any one claim shall be limited to the total amount paid or payable for the relevant service, or another amount required by law if greater. We are not liable for indirect or consequential loss, including lost profits, business interruption, or loss of opportunity.

Waste, Disposal, and Environmental Rules

Where cleaning work generates waste, we will handle it in a manner consistent with applicable UK waste regulations and reasonable environmental practice. Unless expressly agreed otherwise, our service does not include removal of large volumes of waste, hazardous materials, construction debris, clinical waste, electrical equipment, or prohibited substances. Any such items must be disclosed before the booking, as they may require specialist handling or separate arrangements.

If we agree to remove or dispose of waste as part of a service, you confirm that the waste belongs to you or that you have authority to dispose of it. You must not ask us to remove items that are illegal, unsafe, contaminated, or subject to separate regulatory controls unless we have specifically agreed and are legally able to do so. Any disposal carried out by us will be limited to lawful and appropriate channels.

We may refuse to handle waste that could create health, safety, or legal risks. You remain responsible for informing us of any materials that may be corrosive, sharp, biologically hazardous, chemically reactive, or otherwise regulated. If concealed waste or unsafe materials are discovered during the service, we may stop work immediately and treat the matter as a change in scope or a cancellation caused by unsafe conditions.

Insurance, Complaints, and Dispute Handling

We maintain insurance appropriate to the nature of our business and the services we provide. However, insurance does not alter your duty to give accurate information, protect valuables, and ensure safe access. If you believe our service has fallen below a reasonable standard, you should tell us promptly so the matter can be reviewed. We may ask for photographs, supporting information, or the opportunity to inspect the issue before offering a remedy.

Any complaint should be raised within a reasonable time after the service date. We will assess complaints fairly and may offer re-cleaning, a partial refund, or another appropriate remedy depending on the circumstances. A request for redress does not entitle you to withhold payment unless required by law or agreed in writing. We aim to resolve issues cooperatively and without unnecessary delay.

If a dispute cannot be resolved directly, both parties should attempt to settle the matter through good-faith discussion before starting formal proceedings. Nothing in these terms prevents either party from seeking urgent legal relief where necessary. The existence of a complaint does not waive our rights under these terms or under applicable law.

General Legal Provisions

These terms, together with any written quotation or booking confirmation, represent the entire agreement between you and Finchley Cleaners for the relevant service. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in force. Our failure to enforce any right or provision will not constitute a waiver of that right or provision.

You may not assign or transfer your rights under the service agreement without our prior written consent. We may assign or subcontract our obligations where reasonably necessary for the provision of the service, provided that doing so does not materially reduce the standard of service promised to you. Any subcontractor engaged by us will be required to act in a manner consistent with these terms.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. By booking with Finchley Cleaners, you confirm that you have read, understood, and accepted these terms.