Finchley Cleaners Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Finchley Cleaners to residential and commercial customers within our service areas in the United Kingdom. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company, or organisation that requests or receives cleaning services from Finchley Cleaners.
Company means Finchley Cleaners, the provider of cleaning services.
Services means cleaning and related services offered by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, one off cleaning, office cleaning, and specialist cleaning as advertised by the Company from time to time.
Operative means a cleaner, team member, subcontractor, or representative engaged by the Company to provide the Services.
Premises means the property or properties where the Services are to be carried out.
Service Area means the geographical areas within which the Company offers Services, including Finchley and surrounding locations, as may be updated periodically.
2. Scope of Services
The Company will provide the Services as agreed with the Client at the time of booking. A description of typical tasks for each service type is available from the Company and may be updated periodically to reflect seasonal demand, health and safety requirements, or improvements in service delivery.
Services may include regular housekeeping, periodic deep cleans, move in and move out cleaning, and cleaning for offices or other commercial premises within the Companys service area. Any additional or bespoke tasks beyond the standard scope must be agreed in advance and may incur additional charges.
3. Booking Process
3.1 Bookings may be made by the Client using the Companys approved booking channels, such as online enquiry, written correspondence, or any other method expressly accepted by the Company at the time. The Company reserves the right to refuse or decline a booking at its sole discretion.
3.2 When making a booking, the Client must provide accurate information, including the address of the Premises, type of property, approximate size, service requested, preferred date and time, access details, and any special instructions. The Company will rely on this information to estimate the duration and cost of the Services.
3.3 All bookings are subject to availability. The Company will make reasonable efforts to accommodate the Clients preferred date and time but does not guarantee availability until the booking is confirmed.
3.4 A booking is considered confirmed only when the Company has issued a booking confirmation and, where required, received any applicable deposit or prepayment. The booking confirmation will set out the service details, estimated fees, and key terms relating to the appointment.
3.5 The Client is responsible for ensuring that the Premises are accessible at the agreed time. If the Operative is unable to gain access due to incorrect information, absence of keys, or other reasons within the Clients control, the Company may treat the visit as a late cancellation and charge a fee in accordance with these Terms and Conditions.
4. Service Times and Access
4.1 Service visit times are approximate and may vary due to traffic, earlier appointments, or unforeseen circumstances. The Company will use reasonable endeavours to arrive within the agreed window but cannot guarantee exact arrival times.
4.2 The Client must provide safe and lawful access to the Premises for the Operatives, including any necessary parking arrangements or entry instructions. Any costs associated with parking, access permits, or entry systems may be charged to the Client.
4.3 The Client agrees to provide access to electricity, running water, lighting, and, where required, reasonable heating or ventilation to enable the Operatives to perform the Services safely and effectively.
5. Client Obligations and Preparation
5.1 The Client must ensure that the Premises are reasonably tidy and free from excessive clutter so that the Operatives can perform the Services efficiently. Extensive tidying, organising, or removal of significant obstacles is not included unless expressly agreed.
5.2 The Client must inform the Company in advance of any hazards, risks, or special circumstances at the Premises, such as fragile items, alarm systems, pets, restricted areas, or unusual access requirements.
5.3 The Client is responsible for securing cash, jewellery, personal documents, and other valuables before the start of the visit. The Company will not be liable for loss of items that were not properly secured where there is no evidence of misconduct by an Operative.
6. Cleaning Materials and Equipment
6.1 Unless otherwise agreed, the Company will supply its own standard cleaning materials and equipment suitable for typical residential and commercial cleaning tasks within the service area.
6.2 If the Client requests or requires the use of specific products, materials, or equipment, this must be agreed in advance. The Company may refuse to use certain products if they are unsafe, unsuitable, or incompatible with health and safety requirements.
6.3 The Client must notify the Company of any surfaces or items at the Premises that require special care, particular cleaning methods, or avoidance of certain chemicals. The Company accepts no liability for damage arising from lack of adequate information from the Client.
7. Pricing and Payments
7.1 Prices for Services are based on the information provided by the Client, service type, estimated duration, and the location of the Premises within the service area. The Company may provide either fixed price quotations or hourly rates, depending on the service.
7.2 All quoted prices are exclusive of additional charges such as congestion charges, parking fees, or extra services not originally specified. Such charges, if applicable, may be added to the final invoice.
7.3 The Company reserves the right to revise prices where the information supplied by the Client is inaccurate or where the condition or size of the Premises is significantly different from that described. In such cases, the Client will be informed before additional work is carried out wherever reasonably possible.
7.4 Payment terms will be specified at the time of booking and may include advance payment, payment on the day of service, or invoice terms for approved commercial Clients. The Company may suspend or refuse further services where invoices remain overdue.
7.5 The Client agrees to pay all fees in full, using one of the payment methods accepted by the Company. Late payment may result in additional administrative charges or interest as permitted by applicable law.
8. Cancellations, Rescheduling, and No Show
8.1 The Client may cancel or reschedule a booking by providing the minimum notice specified by the Company at the time of booking. Where adequate notice is given, any prepayments or deposits may be applied to a new appointment or refunded, subject to any stated conditions.
8.2 If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled service, particularly where the Company is unable to redeploy the Operatives elsewhere.
8.3 Where an Operative is unable to gain access to the Premises at the scheduled time due to reasons within the Clients control, including but not limited to absence, incorrect keys, locked gates, or active alarms without instructions, the visit may be treated as a late cancellation and charged accordingly.
8.4 In the rare event that the Company must cancel or significantly reschedule a booking, the Client will be offered an alternative appointment at the earliest available time. The Company will not be liable for any indirect losses arising from such changes.
9. Quality of Service and Complaints
9.1 The Company aims to provide a high standard of cleaning to all Clients within the service area. The Client should inspect the work promptly upon completion where possible.
9.2 Any concerns or complaints about the Services should be reported to the Company as soon as reasonably practicable and, in any event, within a reasonable period after the service date. The Company may request photographs or other evidence to help investigate the issue.
9.3 If the Company, acting reasonably, accepts that the Services did not meet the expected standard, it may offer a re clean of the affected areas or another appropriate remedy. This is subject to the Client allowing reasonable access and cooperating with the investigation.
10. Liability and Insurance
10.1 The Company will use reasonable care and skill in providing the Services. However, the Companys liability for any loss, damage, or claim arising out of or in connection with the Services shall be limited to the value of the relevant service appointment or, where required by law, to the minimum extent permitted.
10.2 The Company is not liable for pre existing damage, wear and tear, or defects in materials, fittings, or furnishings at the Premises. This includes discolouration, loose grout or tiles, cracked glass, worn fabrics, unstable fixtures, or other conditions that may be affected by normal cleaning processes.
10.3 The Company will not be responsible for damage caused by the use of any cleaning products or equipment supplied or requested by the Client that are unsuitable or defective.
10.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services.
10.5 The Company maintains appropriate insurance cover as required by law for the provision of cleaning services within its service areas. Details of insurance may be made available for inspection upon reasonable request.
11. Waste Handling and Environmental Regulations
11.1 The Company will comply with applicable UK waste management and environmental regulations relevant to its Services. Standard household waste generated during routine cleaning will typically be placed in the Clients bins or waste receptacles at the Premises.
11.2 The Services do not include removal or disposal of large quantities of waste, hazardous substances, clinical waste, building rubble, or materials that are subject to special handling requirements. If such materials are encountered, the Operatives may refuse to handle them and may adjust or discontinue the service.
11.3 The Client is responsible for informing the Company of any materials at the Premises that require specialised waste disposal processes. The Company may provide separate quotations or refer the Client to licensed waste carriers where appropriate.
11.4 The Company may use environmentally considerate products and methods where suitable, but does not guarantee that all products will be chemical free or suitable for all sensitivities. Clients with particular environmental or allergy concerns should advise the Company in advance.
12. Health and Safety
12.1 The Company is committed to maintaining safe working practices for its Operatives and Clients. Operatives will follow reasonable health and safety guidelines, including the use of personal protective equipment where necessary.
12.2 The Client must not request or insist that an Operative undertakes any task that is unsafe, unlawful, or outside the reasonable scope of cleaning services. Operatives are entitled to decline such requests.
12.3 The Company may suspend or terminate a visit if, in its reasonable opinion, conditions at the Premises pose an unacceptable risk to health or safety, including but not limited to aggressive behaviour, unsanitary conditions beyond the agreed scope, or structural hazards.
13. Keys and Security
13.1 Where the Client provides keys, access codes, or security devices to the Company, these will be used solely for the purpose of delivering the Services. The Company will take reasonable precautions to protect such items.
13.2 The Client must notify the Company immediately if any keys or access details are lost, stolen, or otherwise compromised. The Company accepts no responsibility for security issues arising from information that was not properly communicated.
14. Data Protection and Privacy
14.1 The Company will handle personal data in accordance with applicable UK data protection laws. Personal information will be used for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.
14.2 The Company may keep records of appointments, communications, and feedback to help improve its Services within the service area. Clients may request access to certain personal data held by the Company, subject to legal limitations.
15. Termination of Services
15.1 Either party may terminate ongoing regular services by giving reasonable written notice, subject to any agreed minimum term or notice period specified at the time of booking.
15.2 The Company may terminate or suspend Services with immediate effect if the Client commits a serious breach of these Terms and Conditions, fails to pay invoices when due, acts abusively towards Operatives, or creates persistent health and safety risks.
16. Amendments to These Terms
16.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or operational requirements. The latest version will apply to new bookings and to ongoing services after the Client has been notified or the updated terms have been made reasonably accessible.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the supply of Services and supersede any previous agreements or understandings, whether written or oral.
By making a booking or allowing our Operatives to perform Services at your Premises, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
